Introduction

Welcome to Flowmesh Limited (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, use our services, or interact with us in any other way. By using our website and services, you agree to the terms of this Privacy Policy.

Not all terms are necessarily defined in order or may be defined in our Terms of Service (“Terms”) and or any other Flowmesh policy.

1. Important Information

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how we collect and process your personal data through any form of your engagement with us.

It is important that you read this Privacy Policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your personal data. This Privacy Policy supplements the other notices and is not intended to override them.

We do not process the special categories of personal data nor the data of minors. Do not provide us with any such personal data, as it will constitute an immediate and automatic breach of this Privacy Policy and our Terms.

Responsible Party and Operator

Flowmesh is the “Data Controller” and is responsible for your personal data when we decide its processing operations. We also operate as an “Processor” of personal data on behalf of third parties such client who we provide services to.

Third-Party Links on Website

Our website may include links to third-party platforms, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party platforms and are not responsible for their privacy statements or terms. When you leave our website, or engage with such third parties, we encourage you to read the distinct privacy policy of every third-party you engage with.

2. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, postal address, job title, and company details.
• Financial Information including bank account details;
• Transaction Data including details about payments to and from you, contracts, contractual terms, contract fees, signups, subscriptions, invoices and other details of products and services you have obtained from us, or provide to us.
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Information: Information about how you use our website, products, and services.
• Marketing and Communications Information: Your preferences in receiving marketing from us and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Information to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform in terms of the contract we have or are trying to enter into with you (for example, to provide you with services or allow you to provide us with your services). In this case, we may have to cancel your access to our website or services, but we will notify you if this is the case at the time.

3. How We Collect Information

We collect information through various methods, including:

• Direct interactions: You may provide us with your personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes information you provide when you:
  • Use our services;
  • use our website;
  • contract with you;
  • provide services to us as a service provider or independent contractor;
  • request information to be sent to you;
  • give us some feedback.
• Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We may collect this personal data by using cookies, server logs and other similar technologies. We may also receive personal data about you if you visit other Platforms employing our cookies.
• Third parties or publicly available sources: We may receive personal data about you from various third parties, including analytics providers, advertising networks, and search information providers.

4. How We Use Your Information

We will only process your personal data for the following purposes:

• To engage with you after you have contacted us.
• To provide our services to you and improve our services.
• To manage our relationship with you which may include notifying you about changes to our Terms, services, or the delivery of communications to you.
• To contract with you as a service provider or contractor with Flowmesh.
• To provide it to our authorised service providers who need your personal data to provide their services to you (such as our payment gateway).
• To process and service your payment for any Services rendered by Flowmesh or its service providers or partners.
• To administer and protect our business and this website.
• To meet our regulatory and compliance requirements including ensuring user safety, fraud prevention and security.
• To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
• To make suggestions and recommendations to you about goods or services that may be of interest to you.

5. Legal Basis for Processing

We will process your personal data only where we have a legal basis to do so. The legal bases for processing include:

• Your consent (where you have given informed consent).
• The performance of a contract (where processing is necessary for the performance of a contract with you).
• Compliance with a legal or regulatory obligations.
• Our legitimate business interests (or those of a third party), provided these do not override your rights and freedoms.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your personal data.

6. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal data to outside parties without your consent, except as described in this Privacy Policy. We may share your information with:

• Service providers who provide services to us or provide you with their services directly.
• Professional advisers including lawyers, bankers, auditors, and insurers.
• Regulatory authorities and other authorities where we are required to do so by law.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data in accordance with our instructions and standards.

7. Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. To manifest your rights attached to any marketing sent to you as an existing client or service provider, please use the in-built prompts provided on those communications, or contact us.

You will receive marketing communications from us if you have requested our services, requested information from us, or provided us with your details in any other circumstance and, in each case, have not opted-out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by using the built-in prompts or contacting us and requesting us to cease or change your marketing preferences. Where you opt-out of receiving these marketing messages, this opt-out will not apply to other personal data of yours which we process for another lawful basis or necessary communications we send when you use our services.

Third-Party Marketing

Whilst we may use your personal data within our company, we will get your express opt-in consent before we share your personal data publicly with any entity outside of Flowmesh for marketing.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

8. International Transfers

Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA) when we use service provides who are not based within the EEA. When we transfer your personal data out of the EEA, we ensure at least one of the following is implemented:

• We will only transfer personal data to countries that have received an adequacy decision by the European Commission; or
• Where no adequacy decision is in place, we will only transfer personal data to another party using the European Commission’s Standard Contractual Clauses for the transfer of personal data.

9. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way by using reasonable technical and organisational measures in line with industry best practice. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the Information Commissioners Office of a breach where we are legally required to do so.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose for which we process your personal data, any other applicable law requiring us to retain the personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

You may request us to delete your personal data or account through the website or by contacting us directly. Following an account deletion request, we delete your account and data, except as necessary for purposes of safety, security, fraud prevention, tax, litigation, insurance claims or compliance with legal requirements, or because of issues relating to your account (such as an outstanding payments or any complaints or dispute).

We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

11. Your Legal Rights

You have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our information officer using the details set out below.

You have the right to make a complaint at any time to the Information Commissioners Office. We would, however, appreciate the chance to deal with your concerns before you approach the regulator, so please contact us in the first instance.

Flowmesh Limited
The Regent, Chapel Street, Penzance, Cornwall, TR18 4AE, United Kingdom
hello@flowmesh.agency
T: +44 (0)1256 882288